Welcome to the JusticeBench Refund Rules from JusticeBench. These guidelines describe what you may anticipate from the service providers of the products you purchase on this platform. They are applicable to all customers and Service Providers.
Your right to a refund is created with this understanding that the service offered by service providers on the site are digital goods and can or cannot be “returned.” Of course, in addition to these regulations, each nation has its own laws governing refunds, and if these regional regulations apply to you, they are not disregarded.
Prior to requesting a refund from a Service Provider
If you have a technical problem with an item or service you purchased from our Service Providers on Justice Bench, we advise you to get in touch with the service provider of that item or service and ask for support. They can frequently assist in troubleshooting your issue.
using the Justice Bench platform to request refunds from Service Providers
However, we realize that there are situations when the Service Provider may be unable to address your concerns or when a refund may be appropriate. Here are the scenarios in which we would anticipate a service provider to give you a refund in this case:
- The item or service is “not as described” or it doesn’t function properly.
- The item or service delivered is substandard or not up to expectation as described.
- Although promised, item assistance is not delivered.
- Unused item support extension
- Things that have not yet been downloaded
- Asking Justice Bench’s assistance in settling a dispute
The item or service is “not as described” or it doesn’t function properly.
The Service Provider is obligated to swiftly update the item or service in question if it doesn’t deliver as intended. If an item differs considerably from the item description or preview, it is “not as described.” You would be eligible for a refund from the service provider if the problem cannot be resolved or it turns out that the item is “not as described.”
The item or service delivered is substandard or not up to expectation as described.
You would be entitled to a refund from the Service Provider if a product had a flaw or substandard that can’t be quickly rectified. The Service Provider should update the item right away if the problem can be corrected. We would anticipate the Service Provider to offer a refund if the product or service has a substabdard that is not fixed within the required timeframe.
Although promised, item assistance is not delivered.
If a Service Provider states in their advertisement that their product or service comes with item support, you have a current support entitlement, and you are not given that support in compliance with the item or service support policy, the writer should provide you a refund.
Unused item support extension
We would anticipate the Service Provider to give you a refund of that item or service support extension if you buy an item support extension and ask for a refund of that extension before your current item support ends.
Things that have not yet been downloaded
Within three months of the purchase date, if you haven’t downloaded a purchased item, you might be entitled to a refund. In order for the service provider of that item to confirm your claim that you have not downloaded an item, you will need to give them your purchase code. Despite the fact that we believe 3 months to be an acceptable amount of time, depending on where you live, you might have a longer window of time to request a refund if you purchased the item for personal use and haven’t downloaded it.
Asking for Justicebench’s assistance in settling conflicts
You can file a dispute and request that Justice Bench looks into the situation if you and a Service Provider are unable to reach an agreement over a refund. We might ask you for proof or supporting documents. Justice Bench reserves the right to give any refund at its discretion. You acknowledge that our decision will be final and that it will be based on all the information at our disposal.
In any of the following circumstances, neither Justice Bench nor Service Provider are required to honor the terms of the policy return.
- Once you’ve downloaded it or accepted the service, you don’t want it.
- You either feel the item or service is of inferior quality or it didn’t live up to your expectations.
- Simply put, you alter your mind.
- You made a mistake when purchasing the item or service, and you lack the necessary skills to use it.
- You assert that you are entitled to a refund, but you don’t give enough details to support your claim.
- Due to its removal or the fact that its prior provider is no longer active on our platform, you can no longer access the item or service(we advise you to download items as soon as you have purchased them to avoid this situation).
Version 1.0 – Effective date: April 2021.